Winner of the Best Customer Focus Award 2012 – The Best Business Awards
Commenting on the award in the Best Customer Focus category to Darlings of Chelsea, Andrew Areoff, Chairman of the Judges, said:
“Darlings of Chelsea has set themselves apart from their competitors with superior customer service. In the extremely competitive retail industry, Darlings of Chelsea excels from the first point when a customer walks into a showroom. Many of the staff have been with the company a long time and they know the business inside out. Many have interior design qualifications as well. Home visits are made to make sure the new furniture will fit and temporary furniture is provided while customers wait for their delivery.”
Andrew Areoff, Chairman of the Judges, Best Business Awards
We won Best Customer Service at the Brilliant Business Awards 2012
"I specified the Knightsbridge range by Darlings of Chelsea for Le Fournil de Pierre, a French bakery in the Harrods 102 development. We are delighted with the quality of the leather and the level of craftsmanship in both the sofa and chairs. The service was exceptional and they even managed to produce and deliver the furniture in a very quick time frame. I would not hesitate to recommend the company and product, and will most certainly be ordering again soon."
Tori Thames, SLLB Architects, Harrods
The sofa turned up yesterday. Its looks great.
I just wanted to pass on that the 2 guys who delivered it were polite, helpful and tidy. They went out of their way to protect our new walls and floor despite having to negotiate a difficult, narrow stairway. They were a credit to Darlings.
Thanks and Happy Christmas
After finding the ''Black Two Seater Leather Sofa'' online I contacted Darlings of Chelsea for more details. The whole process was quite pleasant with direct phone numbers and returned calls always available. Despite the heavy snow the sofa was delivered on time and is a delight to behold. Although I bought it unseen, arrangements were put in place should it prove unsatisfactory. The sofa is of the best quality and I will certainly do business with Darlings again. Many thanks.
Anthony Brown, Colwyn Bay
Our Knightsbridge range was chosen by Andy Henderson, who appeared alongside Kelly Brook in the BBC's Hotel Babylon. "My new sofa looks good and feels great, and the service was excellent from the detailed advice in the shop, to the 2 delivery 'heroes' that managed to squeeze it up the stairs to the 4th floor. Many thanks to the whole team at Darlings"
Andy Henderson, Actor
Well wishes from the current England cricket captain, Andrew Strauss
Our Sloane and Eton ranges were chosen by Damian Bailey, winner of Wedding Photographer of the Year 2007. Damians philosophy is "Whatever you do, wherever you are, your wedding is a celebration and my photography will capture you, your family and your friends doing what they do best - having a great time!". Damian also does family photography. Check out his website at www.damianbailey.com "Darlings of chelsea provided me with a couple of fantastic sofas and an armchair for my studio. I am pretty particular about this sort of thing and the range that Darlings offer is second to none. I couldnt be happier with the furniture and with the service i received from John and his team , the personal touch counts for a lot these days. Highly recommended"
Damian Bailey, Wedding Photographer of the Year 2007
We supplied 14 bespoke sofas in a mixture of gorgeous Linwood and Romo fabrics for a new hotel in The Swiss Alps. The hotel is due to be featured in GQ magazine soon. Darlings of Chelsea created 14 bespoke pieces for my latest project. I am delighted with the excellent finish, attention to detail, and the company's professionalism. It was a pleasure working with their dedicated team and I would recommend them highly.
Ashlee Benis, Designer, ABENIS Properties
Our St James range in The Storehouse of Foulis, Ross-shire - a restaurant within a fully restored, 18th Century, Grade A listed building (testimonial below) We now have a restaurant and farm shop here. With a large emphasis on local produce and seasonal cooking in the restaurant. We have a menu that changes daily and a very wide selection of clientele. The sofa area is used by an enormous amount of people for coffee and to read the newspapers. They really have proved to be a huge success and pretty much on a daily basis people comment on how comfy they are."
Quentin Stevens, The Storehouse of Foulis
Our Belgravia range in Middleton Lodge, an exceptional Georgian country house set in 200 acres of private parkland in rural Yorkshire Mr Darling, having visited your showroom in Fulham just last month, I was delighted to receive yesterday the 4 seater and two 3.5 seater Belgravia's in Moorland Peat I ordered. Initially you kindly sent me some samples in the post, the knowledge of your staff in the shop is excellent and the delivery guys were superb. I am most impressed with the service you have provided but best of all, the sofas look and feel of the highest quality. I will not hesitate to recommend Darlings of Chelsea to my friends and family. Thank you very much for all your help.
James Allison, Owner, Middleton Lodge, Yorkshire
11 pieces from our Austin Chestefield range were chosen by Cafe des Arts, The Sussex Autistic Community Trust The Sussex Autistic Community Trust was searching for a specific range of furniture for its social enterprise project, Café des Arts, in Robertson Street, Hastings. The Director, Jean Rose was clear that any furniture within the café was to be high-end, unique to the cafe and a draw for our customers. Jean specifically chose a range of highback and lowback armchairs and two seater sofas, along with a number of Queen Anne stools From the Spencer Chesterfield range. All of which were produced and delivered within a really tight timeframe. "We are so pleased with the chairs; they look great, are incredibly comfortable and are the first seats taken in the café by customers. They’ve also helped us to achieve the atmosphere and ambience that we were aiming for, which is assisting the café to stand out amongst its competitors. We have no hesitation in recommending Darlings of Chelsea".
The Sussex Autistic Community Trust
Our Knightsbridge range was chosen by Polly Grimmer. Polly is a professional actress as well as a classically trained singer and has been privileged to recently tread the boards performing in Sweet Charity at The Theatre Royal in London's West End. She is also lead singer of The Secret Showband, a leading wedding and live band. "Dear John and the team, Just wanted to drop you a line to say thank so much for the fantastic sofas. I'd been after some leather sofas for ages and Darlings of Chelsea came up trumps! Affordable, trendy and comfortable - exactly what I was after. Delivery was swift and painless and I have absolutely no hesitation in recommending you to all my mates."
Polly Grimmer, London
Our Chelsea range was chosen by Mark Cullum, pub manager of The Parson Woodforde, a fantastic freehouse and restaurant just outside Norwich. Fantastic sofa's....when pub no 2 gets the go ahead I'll be buying some more from you...thanks for your help with this bit of the project...check us out on www.theparsonwoodforde.com Hopefully by now a few interior pics have been posted.
Mark Cullum, The Parson Woodforde, Norwich
Our Belgravia sofa was chosen by Charlotte Hambling, who is Senior Marketing Manager for R and R Ice Cream. R and R are the largest volume ice cream manufacturer in Europe, making ice cream under the Nestle brand license including Fab lollies, Fruit Pastil, Skinny Cow as well as for all of the major retailers under their own brands. Thank you very much to all of the team at Darlings of Chelsea. We have recently taken delivery of a 2 seater Belgravia sofa in Hazel Brown leather. The quality of the sofa is exceptional and looks perfect in our sitting room. We were very impressed by the quality of service we received; the website was an excellent starting point for information and was very easy to navigate around, this was then followed up by a flying visit to the show room in Fulham where the staff were very attentive and able to direct me to exactly the right styles quickly, some email correspondence followed to exchange details and the order was placed. We received confirmation and in no time at all the sofa arrived. Even the delivery men were extremely friendly! Thank you for such a stress free process and for a fabulous leather sofa which we are thrilled with.
Charlotte Hambling, Senior Marketing Manager, R&R Ice Cream UK Ltd
Our Knightsbridge sofa range was chosen by Carol Pritchard. We dealt with the problem that arose quickly and efficiently.
Our Morellia Corner sofa was chosen by Andrew Pettie, Deputy TV and Radio editor for The Daily Telagrph, Britain's number one quality newspaper. My job involves writing about television for The Daily Telegraph, frequently from home, so I put a considerable effort into finding the right sofa for my flat. I was surprised, as I visited showroom after showroom and trawled the internet, how difficult it was to find stylish, well-made furniture at a reasonable price. Until, that is, a friend recommended Darlings of Chelsea. I visited two of their showrooms, in Finchley and Fulham, and on both occasions was impressed by the helpful efficiency of the staff and the variety and quality of the furniture on show. Once I'd chosen the sofa I wanted, a Morellia Corner Sofa, the rest of the process - choosing fabrics, ordering and arranging delivery - was as slick and straightforward as the Darlings website. The sofa itself is fantastic; not a single person has walked into my flat since its arrival without cooing in admiration and asking me where I got it. In short, buying furniture from Darlings of Chelsea was an unqualified success; I would recommend them to anyone.
Andrew Pettie, Deputy TV & Radio Editor of The Daily Telegraph
Our Morellia corner sofa was chosen by Sandra McNerney, a freelance editor and writer. She took advantage of our Customer Own Material service and chose a fabric by Linwood. Companies only ever put the good comments on their websites don't they. That's not much help when you're wondering whether to part with hard-earned cash for a big purchase like a sofa. But I've just taken delivery of my new Morellia corner sofa from Darlings of Chelsea and am totally delighted with its quality and its comfort (I bought it without having ever sat on it...so that's a big relief!) It easily swallows up our whole family and no-one wants to get up once they've sat down on its generous, luxurious cushions. The shop were great - answering all my questions and sending me tons of fabric samples. I went for the Zoo II fabric in a modern grey weave called 'Guinea Fowl'...perfect. The delivery guys were great too. They assembled the new sofa and took away all the wrapping - all in about 5 minutes. Darlings also gave me the spare fabric - so I can have more cushions made or even a small footstool. There is no disappointment in this purchase. I can thoroughly recommend this model and this company.
Sandra McNerney, Freelance Editor and Writer, Harrogate
Our Knightsbridge range was chosen by Dr Graham Tinkler (Harley Street), he is one of only a handful of doctors in London to have been awarded Platinum Status in recognition of the number of Invisalign cases completed. I visited your new Greenwich showroom before Xmas and was very impressed with the style and selection on offer. Your staff are very knowledgable and I was so pleased to find out that I could have my corner sofa made bespoke to fit the space I had available. I plan on buying more from you guys for my place in France. Well done and thank you, one very satisfied customer in South East London
Dr Graham Tinkler, Cosmetic Dentist, Harley Street
Richard Dunwoody – 5 times Winner of Jump Jockey of the Year and 4 time winner of the King George VI. A very successful jockey. We supplied to his home in London.
Sir Stelios – Serial entrepreneur and founder of the Stelios Philanthropic Foundation – supporting Education, Entreprenuership and Environment. We supplied to his place in Monaco.
Martha Lane-Fox – cofounder of Lastminute.com, Lucky Voice and Antigone. She is also the UK’s Digital Champion and a non exec director at M and S, C4 and Mydeco.com
Our Salvatore corner sofa in Italia White was chosen by Lizzie Sykes, Project Manager for Sterling "Sprucing up a penthouse apartment in Chelsea Harbour on a budget is not the easiest of tasks, so when I came across gorgeous Italian sofas in Darlings Fulham branch for a fraction of the price to the ones in Chelsea I was delighted. Having searched for the perfect sofa for several months, I was torn between several at Darlings! Friendly help and guidance was given in abundance which helped me make a decision to purchase the Salvatore corner sofa. I am extremely pleased with the level of service and delivery times that Darlings provided. The sofa is made to a very high standard, extremely comfortable and perfect for the space it fills. I receive compliments from my house guests regularly and I would not hesitate to recommend Darlings to anyone! Thanks Darlings! "
Lizzie Sykes, Project Manager, Sterling
Our Sloane range was chosen by James Rule, Chief Executive of Hull FC Rugby League I wanted to write and thank the team at Darlings of Chelsea for the 4 seater and 2 Sloane chairs I ordered recently . The leather options you showed me in the Fulham store left me spoilt for choice, I eventually decided upon the Moorland Peat . I am absolutely delighted with the chairs and sofa they look great and the quality of the leather is immediately apparent. Friends have all asked where i got them from. I wouldn't be surprised if you received orders from some of them in the near future. In particular I wish to thank Maya for her help and advice. Good luck for the future.
James Rule, Chief Executive, Hull FC
Paul Ennis, owner of Capricorn, chose our Knightsbridge range. Capricorn are one of Londons leading Commercial and Residential builders.
Fantastic furniture company with a high quality product and first class customer service. Shopping online via Darlings of Chelsea website makes the whole task a lot easier and helps answer many of the questions prior to making final choices. Highly recommended, one of the best suppliers ive ever had the pleasure of working with and we use them often.
Paul Ennis, Owner of Capricorn
Our 3 and 2 seater Sloane was chosen by Calum Mason, Manager at Marsh and Parsons, one of Londons premiere Estate Agents with 13 offices. Following a three year search for a sofa that my partner and I could agree on, we embarked on a trip to the furniture show at Earls Court earlier this year. We came across Darlings of Chelsea and found their range superb and for once found ourselves spoilt for choice. We found the staff helpful, professional and extremely knowledgeable on their products. Initially we were somewhat dubious about their promise of a delivery time of five to seven weeks as we had heard several horror stories from friends about having to wait up to six months, in the worst case, until they received their furniture from other companies. True to their word, the sofas were delivered in five weeks and the whole process was painless from beginning to end. We are incredibly happy with our new sofas and the quality is second to none especially considering the very reasonable purchase price. I will have no reservations in recommending Darlings to friends, family and clients in the future, it is rare to find such a quality company in what seams to be a market saturated with furniture providers. Many thanks again to all the staff at Darlings for ending my three year quest!
Calum Mason, Manager, Marsh and Parsons (Estate Agents)
Our bespoke corner sofa and Knightsbridge sofa bed was chosen by Steve Novak, director and owner of Hostmore Leisure. Hostmore Leisure run 4 pubs in the classic old school boozer style. The Kings Arms (Tooley Street), The Ship and Whale (Rotherhithe), The Horse and Groom (Shoreditch) and The Bell Inn (Hampton). "Everything from start to finish was a breathe of fresh air. First class website, excellent staff and speedy delivery. But its the standard of the furniture that stands out for me - superb. Good luck for the future, I'm sure you will continue to grow if you keep this up."
Steve Novak, Hostmore Leisure, Owner.
Our Brompton high arm chair was chosen by Louise Shaw, one of Edinburgh's leading Interior Designers. Just wanted to say how delighted myself and my client are with the high arm Brompton chair we ordered - it looks fantastic and I love the Moorland Peat leather! Your staff were extremely helpful and knowledgable on all the products and for that reason I would not hesitate to recommend Darlings of Chelsea. I very much look forward to working with you again in the near future.
Louise Shaw, Interior Designer, Edinburgh
Our Henley range was chose by The Clermont Club, 44 Berkeley Square - a place with a long standing reputation for elegance and splendor
The Clermont Club, 44 Berkeley Square
Darlings of Chelsea provided a sofa for the Make Me A Supermodel 2005 series
Make Me A Supermodel
Our cow hide rugs win an oscar with award winning Mooooooovie man - Film director Mark Soldinger Darlings of Chelsea, Thanks for the lovely Cow Hide Rug, it looks amazing and the quality is second to none. I have been looking for the right one for ages and this one is perfect. I will definitely be recommending Darlings of Chelsea to anyone looking for home furnishings. Thought your shop had a great choice of furniture to choose from, and the staff were excellent. Thanks once again.
Mark Soldinger, Founder/ Managing Director, Firecracker Films
Our Sloane corner sofa in beautiful chocolate leather was chosen by Debra Cooper, a top interior designer based in Surrey There are currently many suppliers of sofas, but few that offer the range and flexibility of Darlings of Chelsea. The choice of styles, colour and exceptional size options allow for perfectly proportioned pieces for the modestly sized room as well as the more spacious. This versitility, quality and friendly, well informed customer service, sets a level that other suppliers should aspire to. I shall certainly be recommending that my clients use Darlings for their seating requirements.
Debra Cooper, Ewell, Surrey (Interior Designer)
Our Italian furniture was chosen by Matthew Lindfield, Associate Director for ECU Group I just had to write to thank you and commend you for a very smooth, affordable purchase. My then fiancee and I had spotted a dream sofa, love chair and ottoman for sale in a well known department store on Oxford Street. We thought the furniture was fantastic and would suit our new home perfectly, however the price tag was a little out of our budget. Fortunately we stumbled across Darlings of Chelsea, who had exactly the same range but at a much lower cost. We ordered our furniture, which arrived - as planned - just after we returned from honeymoon. Testing out the new furniture took away the depression of coming back home. So thanks to you John, and your team, for the fantastic quality of the furniture, affordable prices and excellent friendly service. Very impressed and I will have no hesitation in recommending you to our friends and family.
Matthew Lindfield, Associate Director, ECU Group
Our Austin range was chosen by Geoffrey Wolloms, Ripon, Yorkshire.
Our Sloane range was chosen by James Goode, owner of Goode Packing Company Limited - a company with over 50 years experience in the packing and freight industry. Having only ordered our sofas with you 3 weeks previous to our move in date, my wife and I were absolutely delighted to be taking delivery the day after we moved in to our new house. You said it may be possible to get them there in time, but I had my doubts. Well done and thank you for proving me wrong!
James Goode, Owner, Good Packing Company Limited
Our Maya chair was chosen by Sophie Bolton, Human Resources Manager for Fabris Lane Ltd, a sunglasses company with an enviable reputation and rich Italian heritage. "I was scrolling around Darlings of Chelsea one Saturday afternoon when I spotted the gorgeous 'Maya Chair' and instantly fell in love it! Maya (the lady in store, not the chair) was extremely helpful and advised me on the all of the lovely colours and fabrics that the chair was available in. After much deliberation and advice from Maya I opted for a beautiful pattern in neutral colours with a couple of scatter cushions in an aubergine to add some colour. Maya informed me that the normal lead time for the chair was around 8-10 weeks but that she would try to speed the process up as she knew how eager I was to have the chair. Low and behold my chair arrived 3 weeks later and now takes pride of place in my hallway. I get lots of people comment on how stunning and unusual it is and I always point them in the direction of Maya at Darlings of Chelsea and add how helpful Maya was through the whole process from purchase to delivery. Once again I would just like to say thank you very much to Maya and the team at Darlings of Chelsea - I am sure I will be back to purchase another beautiful item soon!"
Sophie Bolton, HR manager, Fabris Lane Ltd
Our Kama chaise longue was chosen by Emma Chesworth, brand manager for Laureus. Laureus incorporates Laureus World Sports Awards, the Laureus World Sports Academy and the Laureus Sport for Good Foundation. "I just wanted to say thank you for the delivery of the chaise longue. It looks fantastic and we are very happy with the colours!! Have a great summer."
Emma Chesworth, Brand Manager, Laureus
Our Morellia corner sofa was chosen by Steve and Julia Jarrett. They took advantage of our Customer Own Material service and chose a stunning Designers Guild fabric. "We are extremely happy with the sofa, the advice/help you gave us and your customer care has been excellent. When we decide to tackle our lounge I am sure we will be intouch."
Steve & Julia Jarrett , Kent
Our Eton range in Forest Brown was chosen by Charlotte Birley, Senior Account Director for Blackjack, a leading Field Marketing and Contract Management agency. "Having put up with my rather cheap and nasty sofa for the past 4 years, I'm absolutely delighted with my new purchase from Darlings . It's classy, comfortable and looks fabulous! The customer service at the Fulham store was superb and I spent quite some time trying out different sofas and chairs, and matching fabrics to the rest of my interiors. Being able to get a specified delivery slot was a bonus and overall the whole experience was a breeze. Thanks very much to all at Darlings of Chelsea."
Charlotte Birley, Senior Account Director, Blackjack
Stuart Sangan chose our stylish Nimbo sofa, with a motor that extends the seat outwards for added comfort The sofa is really comfortable both in the upright position or when moved forward to recline. A very big thank you for attention and help in finding the right materials. I'm sure you will agree it looks great.
Stuart Sangan, Jersey
We supported a Beating Bowel Cancer fundraiser on New Years Eve 2009 We wanted to thank you, and 'Darlings of Chelsea', very very much for your tremendous support and generosity for the fundraising event we held on New Year's Eve 2009 in aid of Beating Bowel Cancer. All of the fabulous prizes donated were incredibly popular in both our raffle and auction. Enabling us to not only have a hugely fun night of partying but also raise £8,000. We are so grateful. Many many thanks with much appreciation and a very happy new year to you all.
Hi Maya Just wanted to say thank you for the service we received from yourselves. Our sofas arrived last week and look perfect. Very happy customers.
Colleen Littlewood, Director - Elevation One
We donated a cow hide rug for a charity ball in July 09
Darlings of Chelsea
Our Sloane range was chosen by Tory H, a Brand and Marketing Manager for an asset company based in the City. " When looking to purchase my first leather sofa you would have thought that I would have been spoilt for choice, however the mass market providers offer limited choice, a long wait for the sofa to be delivered, limited styles and not the option to see all of the leathers available. I was recommended Darlings of Chelsea by a friend and I wasn’t disappointed when I visited the store which is a short walk from Putney Bridge station. The sales staff really listened to what sort of sofa I wanted and gave me alot of advice, I ended up with a 3 seater Sloane sofa in forest brown; It is ultra comfy and the leather is super soft. I will now be recommending them now too."
Tory H, Brand and Marketing Manager in the City, London
Hey Maya, It was pretty close, but it looks great, so thanks for the great service and the great sofa. The delivery guys were really good as well and I may be in touch regarding the coffee table etc.
Alex Ross, London, E2
John, The sofa has arrived this morning; all perfect. The delivery people were absolutely impeccable professionals. Out sofa is absolutely fantastic! We are very happy with it and with all the service provided by you and your colleagues. Thank you very much again for all your assistance with this. We will surely keep Darlings in mind for the future. All the best.
Dear Maya Just to let you know everything went well with the delivery, and the delivery guy could not have been any more helpful. Thank you for the prompt delivery Regards
Robert Smith, Derbyshire, 18/05/11
Dear Maya, Indeed the delivery arrived as promised yesterday. As to the furniture well .. they are stunning especially my high back tub chair in blue leather! Thanks for the vouchers and the quick turn around of our order which was ordered last Tuesday. Best Wishes
Peter M McNally, South West London, 11/05/11
Hi Dorota, Thanks very much. You organised a courier to help us getting our furniture here before the weekend. It arrived on Friday and were every so pleased with the excellent customer service you provided, thank you. We love our new furniture!!! Kind Regards
René, London, 10/05/11
Hi Maya Yes all is fine thank you. The guys that delivered were great, took care not to knock the walls and took all the packaging away. I'm very pleased with the settee and ottoman, all fits in very well. Thanks for the vouchers. Kind regards
Celia, Surrey, 03/05/11
Thanks Maya. All has gone very well and we love the sofa. Is a sample of the leather coming? Anxious to have one....Regards, Lois
Mr. & Mrs. Gerald Harris, London, 27/04/11
Hi Maya, Deliver was fine, slight scare with the sofa being too large to fit through the door but we managed to squeeze it through luckily. Furniture is fantastic, very stylish, colour is just what we were looking for. My wife and I are really happy with the sofas. Thanks for the great service, I would recommend you get this model in into the showroom if you haven’t already done so. Kind regards,
Akil Moghal, London, 27/04/11
Thanks for the info on caring for the leather. I'm still a little confused about what type of leather Old English Bruciato would fall under when buying any products though - I'm guessing 'Antique'!? Many thanks again for a great service from start to finish, and also a great product. The sofa was delivered to the room in record time, and since there has exceeded expectation on both style and comfort. I would be more than happy to recommend Darlings of Chelsea, and wish you all the best in the future. Many thanks,
Lee Wright, London, 20/04/11
Dorota, I'm absolutely delighted !!! First sofa I've bought "blind" by that I mean not sitting in it. The style looks great in my new apartment and i've complimented it with a barcelona chair and ottoman looks great. I'd like to thank you for your help I originally placed the order in December and put it on hold for my completion date and it arrived when I wanted it everything went like clockwork. I really can't thank you personally enough, your customer service has been brilliant. Have a great easter and wedding bank holiday I would highly reccomend "Darlings" to anyone and you've certainly been one. Best Regards,
Mark Kelly, Dorset, 7/04/11
Everything was delivered perfectly. Huge thank you for being more than helpful. If you would like a proper quote as a reference, I would be honored to give one. Thank you once again. The room looks complete now. Charlie
Charles Roberts, SWLondon, 07/03/11
Dear Dorota Thanks for your email All went fine with the delivery. Your transport company were great with communication and the delivery guys did a really good job. We are delighted with the furniture. It’s a great design and very comfortable. Thanks for all of your help and communication along the way. We will recommend Darlings to our friends Regards
Hi Maya, Yes - everything went fine and we're totally delighted with the 4-seater sofa and chair. We may come back for an additional 2 seater sofa later in the year. Best
Andrew McIntosh, east Sussex, 25/02/11
Hi Maya Thanks for the query - it's good to have follow-up. Excellent delivery service and crew and your organisation of a speedy arrival following our visit to your store was really appreciated.
Steve K, South East London, 25/02/11
Maya, all arrived safely and we are 100% happy with them. Thank you and regards
Andrew Papadopoulos, North london, 25/02/11
Hi Maya Delivery went well.... I love it! I have attached a before and after so you can see the difference. I am delighted with it and it's so comfortable, never leaving the house again! Just need to get it scotchguarded now.... Thanks for your help
Vanessa Ball, North London, 24/02/11
Hi Dorota, Thank you for your enquiry. We were very pleased at how quickly the furniture arrived. The delivery men were fantastic. They were courteous, helpful and careful at every step of the way. (If possible, I would be grateful if you could pass our comments onto them.) We are delighted with the corner suite. It arrived in immaculate condition and looks great in its new home. Several friends have commented on the quality as they have not been able to find anything of that standard in general sofa stores. We did search long and hard to find you – and, as a result, were rewarded with exactly what we were looking for!
Helen, SL9, 30/01/11
Hi Maya Thanks for your message. The delivery went smoothly and the couriers were very obliging. The sofabed is great, so we're very happy overall. Cheers
Mr Stuttard, South West London 17/02/11
Hi Maya Thanks for your email. Speed, service and everything else brilliant. The sofas are a lot bigger than we had envisaged but that's our fault!! We may get the height on the cushions changed. Do you do any bespoke service like that please. It's something we may consider? Thanks
Mr & Mrs McKenna, East Sheen 17/02/11
Hello Dorota, Yes, delivery went very smoothly and we are very happy with our new sofa bed. It is an excellent match for our existing sofas. Thank you for the very speedy build and delivery time! Best regards,
Craig, SE21, 05/02/11
Dear Dorota Thank you for getting in touch. The delivery men were brilliant last Friday. They turned up at 9am on the dot and were extremely professional in every respect – but then professionalism has been evident throughout our dealings with you. Thank you for showing that good service and reliability still exist! We are still getting used to our new sofas. After living with the well-worn and battered old ones for so long they seem very new and shiny. But we are very happy with them and they are definitely beginning to look as though they belong here. Kind regards,
Jane, TW18, 09/08/11
Hi Dorota We are thrilled with the Chesterfield -absolutely gorgeous and wonderful quality! The neighbours are very impressed with the Harrods delivery van too! Many thanks for speeding up the order -your help has been very much appreciated.
Jan Ridley, Drongan, 15/02/11
Hi, All delivered fine yesterday, thank you. It fits into the space as expected but looks much larger than we imagined. This is not a complaint, just an observation, please be assured we are very pleased. We made absolutely the right choice for the covering. Many thanks for all your help. Best regards,
Mike Walker, Hampton Hill, 12/01/2011
Guy has been this morning as arranged. Very pleased, thank you. Your levels of service as a company are excellent. Cheers,
Zara MacPhee, Nr Kettering, 26/01/11
Hi Maya, We loved the furniture. It looks really good. Thanks for an excellent service,
Jo Garvin, West Felton, 1st Feb 2011
All is well and we are enjoying the sofa. Thank you for your most excellent customer service throughout this purchase. You have all been a joy to deal with and I would recommend you to others without compunction. Thanks again. Roger Harding
Roger Harding, Cambridgeshire
Hi Maya, last weekend we took it out of the package. I will say it is beautiful. The leather is good quality and the making of the sofa is very solid. It is like we want to have it. Thank you very much for your help and the easy and smooth completion. I wish you a good christmas time and a happy and successful new year. Kind Regards
Thomas Distler, 16/12/10
Hi Maya Many thanks for the email, and forgive me as I also meant to email you to say thanks! Chairs are great and we are really pleased with them - the guys who delivered were very good. Thank you so much for the attention you gave the order. We will certainly recommend Darlings of Chelsea to friends and family, and be back in touch when we need more furniture pieces. We are already thinking we may need another of the pink chairs next year… Will keep you posted! In the meantime I wish you a really happy end to 2010.
Rachel Morris, London, 15/12/10
Dear Maya, I'm fine thank you and hope you are too. The furniture was delivered yesterday after a cancellation last Thursday due to weather. We are very pleased with the chair and stool, the chair is very comfortable. Thank you for the courteous way in which you handled our purchase. Kind regards
Mark Simpson, Reigate, 08/12/10
Hi Maya I meant to send you photos! I'm on the move in Brussels again so my furniture is home alone! I was home to receive it and Iove the look so much. I'm having a harder time bonding as I am not used to a chair having had sofas that were ugly but very comfortable. I feel like I'm in a wheel chair but I am sure I'll get used to it. I would not change a thing!! A friend had already called my sofa a "Cadbury couch" and I scowled at him! Haa haa. So in summary, yes very happy indeed. It is also important to tell you that the delivery company you use are very good. The 2 men were polite, friendly and did a great job of installing the furniture exactly where I wanted and would not let me help them. Please do let their company know. I'll try and get some photos over to you All the best
Alison Lafferty, London, 30/11/2010
I am thoroughly delighted with the sofa - just perfect! I haven't opened the boxes of the drawers and bedside cabinets but I'm expecting them to be fine. Thanks for the great service and for getting me the sofa in super quick time. Kind regards
Rachel - Operations Director, Somerset, 29/11/10
Hi Maya ‘The delivery went very smoothly and efficiently and we are delighted with the sofa. It fits the room perfectly and looks wonderful. We are absolutely delighted with it. Thank you again for all your assistance and for getting the delivery made so promptly. We will definitely be in touch again when we need more furniture! Beth Harrold, London.’ Thanks again
Beth Harold, London, 03/12/10
Hi Maya, It arrived, fits perfectly and looks great! Thank-you for everything Maya; you've been fantastic the whole way through. Kind regards.
Maya, thank you for your email, all went well with our delivery the furniture is beautiful. We are very happy thank you. Kind Regards Simone
Simone Ayres, Wokingham
Hi Maya The linking bars arrived on Tuesday. Thanks for the customer service. Am very pleased with the product - it is very comfortable, good quality and looks great. I just hope it can withstand the wear & tear from my kids!! Kind regards
Simon Banfield , Leatherhead
We love our Lenny chair! Delivered today, as promised; excellent service Maya.
Davd Carson, Greenwich
Maya I just wanted to write to say how pleased we were with our new sofas as well as with the service we have received. It was a refreshing change to visit the showroom in Manchester and deal with people who knew all about the actual product rather than being typical 'pushy' sales people. We were also very grateful for the way in which your sales advisors sought to find us the best deal so we could get exactly what we wanted. Finally, the delivery of the sofas was simply a great experience. I have never had a delivery like it. The men brought in the sofas, unpacked them, sorted the wrapping out for recycling and took it away and helped move the sofas into position, all the while being very cheery. Thanks again Avril
Avril Lomas, Manchester
Hi Maya, Thank you for all your help and assistance. Yes the sofa has been delivered and apparently it looks great. I haven’t seen it yet but hope to in the next few weeks. Very best wishes,
Jan Bulmer, Edward Bulmer Ltd
Hi Dorota Yes, my sofabed was delivered. The delivery was extremely professional. I really want to commend these guys. I love my new sofa bed!! Best wishes,
"Indeed we have received our new Captain chair today! Not only does it look great, but also the quality goes beyond our expectations! Very smooth swivel mechanism and the seat recline makes you feel really comfortable and relaxed! The chair perfectly fit our study and other furniture we have bought before! Thanks a lot for your help!"
Nikolay Vaganov, South West London
Maya We did take delivery of the chairs and we are absolutely delighted with them. Many thanks for your fantastic service. Delivery men were helpful and courteous also. Thanks again for a first rate service and quality items.
Katrina Duncan, West Dunbartonshire
We love the sofa - it's fabulous, its comfortable and it looks great. We are very pleased with it and also with the service we received from you. Thank you very much.
Sheila Whittaker, Shropshire
Hi, Maya Thanks very much for your enquiry. I've been meaning to get back to you and Dorota. Yes, the delivery was made last Friday, and I completely love the sofa bed. The quality is really top-notch; I particularly like the fact that each of the cushion surfaces is made of a single piece of leather. I would definitely purchase furniture from Darling's again. All the best,
Lauren Sarno, Cambridge
Hi Maya Thank you for enquiring about the furniture. I am able to report that the delivery arrangements went according to plan and that by 9.0 o'clock on the 7th Oct. all had been assembled and the packaging tidied away. The two gentlemen who came got on with the job without fuss and new what they were doing. I am very pleased with both the settee and chair. They fit well in my lounge area and the colour of both blend well with my curtains and room decor. When I have replaced many of the items in the lounge area I will take some photo's and send you a copy. You will then be able to see how well the furniture has blended into a small house. Thank you for the efficient handling of the project and good luck for the future. Regards
Douglas Law, Hampshire
Dear Dorota Yes thank you - it arrived on time and looks fantastic! Very impressed with your service through the complete process and I will definately be recommending you to my friends. No doubt I will be back! Kindest regards Angela
Fantastic sofa's thanks very much Dorota....when pub no 2 gets the go ahead I'll be buying some more from you...thanks for your help with this bit of the project...check us out on www.theparsonwoodforde.com Hopefully by now a few interior pics have been posted Regards Mark Cullum
Good Morning Maya,I'm fine thankyou, hope you are too. The sofa delivery was successful and according to my niece who shall be living there ''' It's gorgeous '' ! I would like to comment on how you and your colleagues have made our purchase so pleasurable with your friendly professional guidance .If we find any more rooms in the flat we will be in touch !!!! Until such time please accept our sincere gratitude for your all your efforts in the sadly all too rare art of customer relations.Looking forward to popping in to at last meet you as my wife has mentioned a visit soon to Chutney Mary, Mmmmm ! Kind regards.
Paul and Dil Brown, Highgate, London
Hello Dorota - the corner suite is fantastic - we absolutely love it. Many thanks for getting back to me and for the superb customer service. Best wishes
Thanks for the follow up and the service provided - the sofas arrived on time and are fantastic. The quality is superb and well worth the money we paid - everyone has commented on how good they look and feel (self advertising for your company!). Jen and I would like to thank you for looking after us and ensuring we got what we anted just when we wanted - there are not many companies trhat seem to be able to achieve that these days! We are very happy with our purchase and the service you provided and will be quite happy to recommend you to other folk - which we have already. Thanks again
Hi Maya, yes thank you. The guys who delivered the sofa were lovely and bang on time which was great. The sofa looks lovely!. Kind regards
Lisa Millar, South West London
Am afraid these last weeks have been hectic, so thanks for getting in touch. Delivery arrived no problems, very helpful chap. Sofa looks great and we are very happy with it.....the sofa bed is comfortable and is a great addition. Many thanks for all your help in getting the delivery expedited asap Maya - much appreciated. all best wishes,
Dorota..all my fears and worries of the chaps having to hoik the sofa up six flights were completely unnecessary as both the sofa and the chair came smoothly up in the lift. The delivery was perfect, Matthew and Drinky a pleasure and moreover the sofabed and chair are the most beautiful furniture I've ever seen. The leather is divine and I am absolutely delighted and over the moon. I jumped up and down! The chaps said they'd never seen anyone so thrilled before! So thank you Darlings of Chelsea. I will recommend you to everyone I know. Best wishes and kind regards Penny Woodman Professional actress currently performing in Mamma Mia in the West End.
Penny Woodman, Professional Actress in West End
Hi Maya, Thanks for your email. We are very happy indeed with the sofa - it's incredibly comfy and very well made. Regards,
Daniel Partridge, South East London
Hello Maya Thank you for your email. Yes we did receive the sofa and all is excellent thank you. The custom foot stool is just right also, thanks for arranging that, we are very pleased with the result. The delivery team were very polite also, which makes a change from the norm. All the best
M Dennis, South West London
Dear Maya Everything went according to plan. The sofa arrived safely and looks terrific! We are very pleased with it, as we are also with the excellent service we received from you and Darlings of Chelsea. We hope to be in touch again soon. Very many thanks and kind regards.
Judy Moran, South East London
Hi Maya Yes, everything is good. The man that came to fix my sofa was very efficient and screwed it down. He made double sure he did a good job and took time to explained to me how and why he was fixing it the way he did. It seems perfect to me and I doubt that we will have anymore trouble with it. Thank you for your enquiry Maya, I am very impressed with Darlings of Chelsea, the staff concerned with all my queries and problems over my purchase have been very professional and are a credit to the company. Please pass on my greatest thanks to all concerned. Kind Regards
Hi Maya, Just wanted to let you know that i have recieved the sofa. I am really really satisfied and your efficient service has really been appreciated. Thanks for your co-operation.
Josie Micallef, Malta
Dear Nathan, We just wanted to say thank you to you and your staff after collecting our ottoman last week. Needless to say, we are delighted with the quality and design of the product. More importantly, it was a pleasure to meet such professional and friendly people for whom nothing seemed too much trouble – a genuine rarity in modern retail. We’ll undoubtedly be recommending you to as many friends as possible. Thanks again,
Nat and Carla, Manchester
Just a note from a happy customer, to thank you for the Brompton High Arm Sofa set I bought from your Fulham shop in 2007. The combination of distinctive design and quality materials are a regular talking point whenever I invite friends over.
Stanley Debono, Chelsea, London
Dear maya Just to let you know the delivery came and we think the sofa is great. Thank you for the great service throughout.
Mr Riley , Chalfont St peter, Bucks.
Hi Maya I received my sofa today thanks very much. Please pass on my thanks to the delivery people. They arrived at about 8 oclock, when they said they would and they called 20 minutes before as requested. It was a bit tricky for them to get it into my house, but they were very helpful and managed not to damage anything. They even unpackaged it and put it in position and took away the packaging. They are a credit to you. And the sofa looks great! Regards
Hi Maya, I just wanted to drop you a note of appreciation. The sofas arrived safely and are superb. We are absolutely delighted and they have attracted favourable comments from all our guests. Thanks for your excellent customer service throughout, and for pushing the order through on a fast track. I will certainly be recommending Darlings to friends and family. Many thanks, Rob
It looks fantastic Kids love it Lovely delivery chaps Arrived just in time! Thks so much for your help
Emma Fletcher, South East London
Hi Maya Our new sofa arrived very safely last Friday. Delivery was really quick and efficient and it is fantastic. So So comfy and just in time to watch the tennis season! Just one thing, I wondered whether you could tell me make and design etc of the fabric that it is covered in. Once again many thanks for all your help and prompt and friendly customer service. Kind regards
Barbara Jones, Shepperton
Hi Maya It went perfectly. Delivery company were excellent. Many thanks for all your help in organising this. Best Regards
Stuart Howard, North London, Window Delivery to 1st Floor
Hi Maya, The sofa arrived this afternoon and it looks lovely - can't believe it's actually here (having waited for what seems like an age - not your fault, it was me chosing a material which was out of stock!!). Many thanks for your help - as always and Nathan's while you were away. It was much appreciated. Oh, one last thing, was there any excess material we could keep? Last time they left a bag of excess when they delivered. (I was in a rush leaving to collect my daughter from nursery when they arrived today, and forgot to ask them.)
Julia Jarrett, Kent
Hi Maya Just a note to say a big thank you for the lovely Sloane sofas that arrived today. They look fantastic and what a great service. We just wanted to know when we can expect the paperwork for the 5 year warranty for the sofas? We didn't receive any information with the sofas, so presume that the paperwork will follow in the post. Is this corrrect? Look forward to hearing from you soon regarding the 5 year warranty, and once again, many thanks for the excellent customer service. Kind regards.
Sarah and Simon Parker, Hertfordshire
Dear Maya, We are just back off holiday. Many thanks for your email - my sister in law supervised the sofa arrival for us while we are away and everything went v smoothly. The sofa is fantastic - we love it! Thank you so much for all your help - you have been fantastic in spite of all our cluelessness and we will be recommending Darlings to all our friends! I have to say that it is quite a while since I have had such amazing service - it is much appreciated - we would be happy to provide a testimony for your website etc if you ever need one in the future. many thanks again,
Catherine Keetch, North London
Maya We are delighted with the sofa - may be looking for another before too long for a place in Nice. Do you know any outlets there?
Jackie Risby, Beckenham, Kent
Hi Maya – just wanted to say we got the sofa yesterday and we love it. Even the button-effect was approved of! Thanks again for all your help.
Kathryn Coates, Surrey
Thank you Nathan and Maya for your help and advice. We were delighted that our Chelsea sofa was ready only two weeks after ordering! Amazing, I've had friends order from big high street companies and wait three months only to have their new sofa turn up with slashed leather and a leg missing! Not only that their sofas were the same price as our new and vastly superior looking and built sofa. We love the Chelsea sofa, it's magnificent and the 'Old English Tan ' leather is sumptuous and rich. It reminds me of buttery caramels and autumn leaves, delicious. We're not only utterly delighted but everyone that sees it loves it too. "Gosh what a wonderful sofa," a visitor said today. It feels and looks like it will last my lifetime. So glad we found darlings. We ordered the Chelsea with detachable arms, worried we wouldn't get the sofa in and the delivery men managed beautifully and worked like beavers to put it together. One would never know, it feels so solid. If ever I want another sofa for another room, I wont dream of going anywhere else. They would have to pay me to make me consider them. A very happy future to all at darlings and especially those that made our sofa with their own very skilled and clever hands.
Fiona and Valerie, Kent
Dear Maya, We fell in love with your Morellia sofa in October. We were in the middle of renovating our Victorian house in Blackheath and didn't order it in time for Christmas. With the builders scheduled departure as December the 20th, and a invasion of family members due on Christmas Day, there was a rather large panic that we might all end up sitting on up turned beer crates... until you came to the rescue. With an initial on-line order and a subsequent phone call, Maya pulled out all the stops, and the sofa arrived before the builders even left! Everything was perfect. The sofa was a big hit on Christmas day and continues to be so. Its contemporary look, and the feel of the fabric complement all the other new additions to the room, and we now have a long dreamed about snug and stylish corner. Thank you to you all, especially Maya for your help, guidance and string pulling. We still owe you dinner! Christina and Patrick
Christina and Patrick Kohler, London
Dear Nathan, I have today taken receipt of my Hazel Knightsbridge 3 seater sofa, (only 4 weeks after placing my order) and am delighted. The service provided by you was excellent, and the quality of my sofa is second to none. The delivery men were courteous and efficient in installing the sofa via difficult access. I would not hesitate to recommend you in future to friends, family and colleagues. Kind regards
Sacha Adamson, Fareham, Hants
I just wanted to say how pleased I am with my new Westiminster sofa and chairs. They look very smart and compliment my new carpet and curtains very well! The delivery men are also to be commended – very friendly and very quick. I would not hesitate to recommend you to any of my friends.
Amanda Hunt, Hampton
Hi there, all sorted for the stool, a great service delivered all round, something that doesn’t happen very often these days! Many thanks again Sara
Sara Walker, Buckinghamshire
Nathan Just a quick note to confirm that the new corner sofa was delivered yesterday. The colour match is 100% better than before and the delivery guys were excellent according to my wife. Many thanks for your efforts in sorting out the problems with the unit to our ultimate satisfaction. Best regards Grant
Grant Franklin, Herts
Maya, Many thanks for such a speedy delivery of the sofas – much appreciated and exceeded my expectations, delivery guys on time in/out in 15mins and took packaging!! The two sofas look great and I’m very pleased with the quality of the leather, the style and the affordability. I have/will be recommending Darlings of Chelsea to friends as my furniture shopping experience has been easy, enjoyable and fantastic end result. Thanks again and kind regards,
Tim Briggs, Wandsworth
Nathan, From the moment I saw your Chelsea sofa on the internet I knew I had to have it, we did the usual furniture stores in our area and nothing could compare, so I persuaded my husband to make the journey to Finchley to see your sofa. I was not disappointed. We ordered the sofa, storage stool and cushions the following day, and everything went perfectly, you and your staff were helpful and efficient. The furniture arrived on time yesterday and is beyond my expectations, it looks perfect. I am sure when my friends see it you will have more customers! Thanks again for all your help.
Lesley Greenwood, Stoneygate, Leicester
Dear Maya Thank you for our gorgeous Kristofer chair - it looks stunning both in terms of the fabric and style and makes just the right statement in our living room! I'd like to find out if it is possible to purchase further matching material to cover an existing footstool. The fabric is: Ryan 14-6 and I would need 2m depending on the width of the fabric. I look forward to hearing from you.
Received our furniture today, looks wonderful. Delivery on time. Delivery men very helpful and polite. Thank you
Sue and David Grant, Bedfordshire
I would like to say a huge thank you to the team at Darlings of Chelsea for the fantastic sofa and chair that were recently delivered. After spending endless weekends looking at sofas to no avail it was a refreshing change to see such a wide variety of sofas at a high quality and reasonable prices. We received excellent help from the staff at the showroom in Manchester and were able to have the sofa produced to our exact requirements. The delivery was made within the 2 hour slot as advised and they even positioned the furniture how I wanted. The sofa and chair are now the features of our new flat with every visitor commenting upon how great they look – stylish, modern, high quality and the cost didn’t break the bank! Thanks so much, we’ve already recommended the company to several friends!
Jane Aspinall, Knutsford, Cheshire
Hi Maya The samples arrived and it's great. It's a little darker than the sofa but no more than we expected so we'd love to have a chair made up in it. I've sent the sample back to the factory so they've got it to work from and a covering letter explaining it. They've also mentioned they wont put the stitching in the seat cover too which is great. Once again, thanks ever so much for all your help with this. We're dead chuffed with the sofa and absolutely delighted we'll now have a chair to match. We're very impressed with both you and your company and will be recommending you to friends at every opportunity! Cheers again
Dylan Kibble, Balham
I am so happy with my 2 leather sofas. Nathan was professional from start to finish. I can't wait to buy for the next room. I'm recommending Darlings to all of my friends!
Lynne Phillips, Wales
Mr Darling, It is very refreshing to find a supplier in London who delivers excellent product, on time and in a friendly and efficient manner. Both sales and delivery staff were very professional and courteous. We would highly recommend Darlings
Rob and Alice Lamb, Balham
I cannot tell you how much I love this furniture!!!! I work in our local P.O and people cannot believe how fast it was delivered and the 2 hour window. I''m just telling everyone. Thankyou so much.
Pamela & Stephen Houghton, Essex
I write to express my appreciation and thanks for the quite excellent service which Darlings of Chelsea gave me recently in the supply of my leather sofa, two armchairs and the matching leather cushions. I cannot speak too highly of my admiration of your peoples' craftmanship in the making of the furniture. The quality of the leather was similarly very impressive indeed. Your general workmanship far surpassed the examples which I had seen of similar work of your more "popular" competitors.Your literature boasts of efficient service and of the care which is taken to ensure that the furniture arrives at its destination wthout the least damage of any sort. You more than lived up to your claims. Finally I was equally delighted with the speed with which you effected my order. All in all then a commission extremely well executed. I will have no hesitation in recommending your Company to whomever is loooking for fine leather furniture. Indeed, I hope to see you on my return to England in early December to discuss another possible purchase.
Anthony Bracking, Hampshire
Dear Nathan, Further to our conversation, as promised I wanted to drop you a line to say how pleased I am with the sofas and bean bag delivered last week. Having tried numerous other stores I was impressed with the choice, quality and service I was provided with at Darlings of Chelsea; they were second to none throughout. The quick timeframe in which the sofas were made and delivered and the affordable cost only added to my satisfaction. Thank you for all your help! Regards,
Jenny Miles, Surrey
John and Maya, We are so pleased with our sofas and ottoman which arrived on Saturday as promised! They are just how we imagined they would be and we are very glad that we chose the "cigar" colour that you recommended. Thanks so much for your help, thanks in particular for chasing them so that we could have them so quickly! We can't quite believe that we got them for such a great price!
Aoife Grant, Clapham
Dear John and the team, Just wanted to drop you a line to say thank so much for the fantastic sofas. I'd been after some leather sofas for ages and Darlings of Chelsea came up trumps! Affordable, trendy and comfortable - exactly what I was after. Delivery was swift and painless and I have absolutely no hesitation in recommending you to all my mates
Polly Grimmer, London
Just wanted to say the Sofa is cracking and looks really good in the new home!! Thanks
Hi John, Just wanted to thank you and the team for the excellent work on the two Sloane sofas, we are absolutely delighted with them both. In a world where a 10-12 week wait for a sofa is standard, we were over the moon to receive ours in just under three weeks and both represent the high quality of craftsmanship that you promised. Pleased to recommend you. Regards,
Robert and Jenny, Streatham
Maya Just a quick email to say sofas arrived safe and well at about 12.30. Thanks for all your help, they look and feel fantastic.
Thank you for your email. We have our corner unit and it is beautiful…thank you! Yes, I would like to order the Leather care kit
The sofa and Ottoman are perfect…arrived promptly on Monday morning, worth the wait !
John, The chairs look fantastic. We are very happy with both the quality of the chairs and the service you provided, the chairs were delivered within the timescales quoted and you were always very helpful.
Matt and Helen Whiting
I will with pleasure confirm that since my initial Internet enquiry and your follow up, I can honestly say I was delighted at the professional you and Darling's handled my order. You knew all the answers to all my enquiries, you organised a colour sample to be sent to me, the goods arrived well before your accepted ETA and the end result is I am really satisfied with the sofa bed chosen. The fact that you followed things through right up to know , a week or so after I have received the goods is very nice to see and very unusual in this day and age. I was also delighted to receive a complementary leather care cleaning set which was the icing on the cake.
Mike Woods, Surrey
John,many thanks my chair arrived this evening, at first panic we could not get in in through the doors, in the end we took the patio window out, it just went in. So again thank you for a great piece of furniture. Kind regards
Graham Castles, Argyll
Just a quick e-mail to say that my furniture has arrived and I am absolutely delighted with it. You can be asssured that I shall certainly recommend your services whenever possible. Once again, all my thanks.
Joyce Parkin, Kent
The sofas arrived on Monday. 5 weeks early!!! They are absolutely lovely and the delivery company were excellent.
David Lane, West Midlands
I thought I'd drop you a line to say how happy we are with the statton chair and sofa bed.The bed opens and closes beautifully, the colour is gorgeous too. The only slight reservations we had were the delivery men turning up unexpected on the 29th sept, we weren't given a warning that they were coming, they told us that they didn't know our contact number and took a chance on turning up,which unfortunately we couldn't except the suite because we haven't cleared any space ready for them. So they came back on the 4th. Only two men turned up when there should have been three,to start with, we very nearly didn't have the sofa bed due to the awkwardness of getting it up the stairs, but with sheer guts and determination the guys got it up there in the end. I'm just glad everything was ok with the suite on removing the wrappings otherwise I would dread to think how to get it back down the stairs again. All I would say is Stallard that delivered the suite did a wonderful job of getting the furniture to us, the problem was lack of communication further back with whatever company Stallard took the suite from. Luckily no harm was done, but I feel you should be aware of this so as to hopefully not have this problem with other customers. I have noticed a sample of leather under the chair. When the seats wear down in years to come do I cut it off and send it to you with the code? Just something I'm wondering about.
Regards Charlotte, Isle of White
Thanks for your help and feel free to use us as testimonials if you would like to.
Mr and Mrs Copp Oxted, Surrey
We received our order yesterday morning and are absolutely delighted with it. One of the things we were worried about was not having seen the sofa and chair 'in the flesh', so your reassurance at the time of ordering was appreciated. I am just contacting you for some advice on cleaning/care of the sofa and any products you would recommend for this purpose. Once again, many thanks for all your kind assistance and advice.
Mike & Tracey, North Somerset
Just a quick note to confirm the safe arrival of the bed sofa this afternoon - we are delighted with the product and look forward to testing it over the New Year when we have a house full! (I look forward to receiving the extended warranty in due course). The service you have provided has been first class and the efficiency of your communications and fulfilment of delivery times etc is very much appreciated. Thanks you very much and all best wishes for Christmas and the New Year.
John Charles, Cumbria
I just wanted to let you know that our sofa has arrived on time and in perfect condition.
Sarah Judson, London
I meant to write on Monday but I forgot. I just wanted to say that I am very happy with my new sofa. The colour is exactly what I wanted. The delivery guys were very courteous and arrived when they said they would.
John: just a very brief email to say thank you very much for arranging the sofa delivery for today. I'm pleased to confirm that the sofa arrived around 12:30 and I have already unpacked it and put the feet on. It's precisely what we ordered and looks great in our library room.
Thought we let you know we are over the moon with the sofas and the service/price Darlings of Chelsea, very impressed you knock the competion into the lower leagues your premership company.
Garry and Mandy West
Many thanks for the two Statton sofabeds that we ordered. We are most impressed with the comfort and quality. They are obviously very well built, the leather is very thick and has been complimented upon by a good friend who used to work in the leather trimming department for a very upmarket car company. To look at them, and to sit on them you would never know that they double up as good guest beds. Although their sofabed ability will not be used often it is of considerable comfort to us to know that the mechanisms are substantial and the matresses are suitably thick. I am sure that they will provide a good nights sleep to those who do sleep on them. Timely delivery and friendly service too. All in all a very good product and service.
Just to let you know, the sofabed was delivered last Friday (while I was away on holiday in Cyprus) and it looks fantastic !!! Thanks very much. I won't hesitate to recommend you to friends. (although I don't recommend Cyrpus - it will be nice when it's finished).
Just wanted to say the sofa arrived last Friday, delivery chap was great and got it through the window! We love the sofa and are really pleased with it Many thanks for your help with this
Just to let you know we are much happier with the cushions. They feel much firmer and more comfortable than previously. Thank you for all of your help in getting this sorted out. Your customer service has been great, appreciate your responsiveness and willingness to help. You should forward this email to your line manager so they can recognize the job you are doing - customer service is never easy! I''ll let you know if we need anything further.
Anon, AL5 4NQ