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5 year warranty

This policy applies to online / phone orders only and does not apply to overseas orders.

Cost = £50 per seat (for example, a 3 seater year policy will cost £150)

With a new Darlings of Chelsea purchase we are able to offer you full peace of mind knowing that your investment is covered by a superb 5 year policy. The Premier Care 5 year policy, brought to you by Castelan Limited protects you, in summary, against spills, accidents and structural damage. See below for further details.

Staining Covered

  • Foods (including curry)
  • Beverages
  • Cosmetics
  • Glue/Superglue
  • Tar
  • Bathroom Soaps
  • Shampoos
  • Ink
  • Wax/Wax polish
  • Body Fluids
  • Acids
  • Corrosive Substances*
  • Paint
  • Dyes
*Please note: bleach and other corrosive substances  are not covered if your fabric has not been treated with a Premier Care approved protector

Accidental Damage Covered

  • Rips
  • Tears
  • Burns
  • Punctures
  • Pet Damage

Deliberate Child Damage and Pet Damage - one claim max per policy issued.

Structural Covered

  • Frame Damage
  • Failure of Mechanical Recliners
  • Zips, Castors and Buttons

Please note, the office chairs have a gas mechanism to alter height, this is not covered in the 5 year policy

How many times can I claim for pet damage?

Once per period of insurance.

What does the 5 Year Structural Policy Cover?

The structural element of this policy covers the cost of materials and labour for specific structural defects after your initital manufacturer's guarantee period has ended, offering you peace of mind for up to 5 years.

Where damage is unable to be repaired, our policy will if necessary replace the faulty item.

How does the 5 Year Structural Policy work?

Your policy begins at the date of delivery and we must be advised once this has arrived in order to commence the policy, which is underwritten by AIG Europe.

If you have any further questions, such as how to fill out your policy claim or what products are best for your situation, please call Castelan customer services on 01934 416 614, who will be most pleased to assist you.

Castelan Group, Alpha House, Sunnyside Road North, Weston-Super-Mare, BS23 3QY.
Registration number 57228

Leather Care Kit

Care Kits can be purchased in store or over the phone. Please contact your sales representative for more information about our Leather Care Kits.

The Leather Care Kit includes:

  • 1 x 250ml Leather protection cream
  • 1 x 250ml Leather soft cleaner
  • 2 x Soft cloths
  • 2 x Sponges
  • Care Guide
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