An exciting opportunity has arisen for a Warehouse Operative to join Darlings of Chelsea based in Ash Vale, Surrey, GU12. Darlings of Chelsea is the home of quality, handcrafted luxury sofas, corner sofas, sofa beds and more.

At Darlings we pride ourselves on the superiority and breadth of our product range, which also extends to exceptional beds and homeware. When you buy a sofa from Darlings of Chelsea, you buy from one of the most respected, trusted names in the business. Why do people come back to us time and again?

Quite simply, it's down to quality; the quality of our fabric and leather sofas, along with the quality of our customer service.

To include but not limited to: ·

• To maintain any rented or owned vans to ensure maximum efficiency and to ensure kept up to date on all maintenance, including washing and cleaning
• To assist the in any case related customer visits and site fixes / repairs in customer homes and on site
• To carry out the taking of photographs for all stock items returning to the site 
• The loading and unloading of all Darlings of Chelsea and supplier vehicles as required - lifting sofas and sofa beds etc.
• The undertaking of all delivery, collections, exchanges and disposals for both suppliers and customers as required - to include full days of making deliveries or technitian visits
• The picking of all goods ready for loading, inlcuding moving, wrapping, packaging pf all Sofas and products etc.
• Support the Operations Supervisor in the management of all Darlings of Chelsea stock including the correct grading and safe storage of all items at all times
• Support the Operations Supervisor in the management of all Darlings of Chelsea stock lists to ensure they are 100% accurate at all times
• Ensure adherence to the relevant Darlings of Chelsea Processes & Policies
• Provide an exceptional and on brand customer service at all times
• Be an ambassador for Darlings of Chelsea at all times
• When completing any aspect of the Darlings of Chelsea logistical operations, ensuring that all Health & Safety Rules & Regulations are adhered to at all times
• To ensure Darlings of Chelsea vans, warehouse, PPE and uniforms are kept tidy and in a good condition
• Cutting and stickering fabrics for fabric samples
• Picking and packing fabric samples for customer
• To order any supplies and materials needed
• Any other ad-hoc duties

 Salary : £19,500 - £21,500 per anumn

This is a full time permenant position Monday to Friday

Benefits:

• Company Pension
• Company Healthcare 
• Discounts on products 
• 25 Days holiday plus Bank Holidays

A FULL CLEAN driver license is essential for this role

An exciting opportunity has arisen for a Sales Consultant to join Darlings of Chelsea based in our busy Surrey store. Darlings of Chelsea is the home of quality, handcrafted luxury sofas, corner sofas, sofa beds and more. At Darlings we pride ourselves on the superiority and breadth of our product range, which also extends to exceptional beds and homeware. When you buy a sofa from Darlings of Chelsea, you buy from one of the most respected, trusted names in the business. Why do people come back to us time and again?

Quite simply, it's down to quality; the quality of our fabric and leather sofas, along with the quality of our customer service. We are a fast-paced company looking for someone with a passion for excellence and the best customer service.

To include but not limited to:

• Greet and welcome customers to the showroom
• Offer and prepare refreshments
• Deal with enquiries in store, over the phone, on chat and on emails as appropriate and assist customers in any way possible – products, fabrics, prices, delivery times, catalogues, fabric sample packs
• Ensure a high level of understanding on products and services offered by Darlings of Chelsea
• Provide a high level of customer service, promoting relevant product ranges
• Complete orders and take payments on tablet/desktop
• Raise invoices, PO and fabric POs and ensure raised in a timely fashion and approved with 100% accuracy
• Maintain the showroom ensuring presentation is to a high standard at all times – fabric displays, cushions, marketing materials etc.
• Liaise with admin and supply chain staff where needed on any updates
• Provide updates and ETAs to your customers as appropriate throughout the customer journey
• Answering phones, emails and online chat
• Raising any case with CS as and when applicable
• Chase and balances and update any delivery details with logistics providers
• Assist in other showroom activities as requested by the Showroom Manager
• Any other ad-hoc duties and holiday cover

Salary: £20k - £21k basic - £26-£28k O.T.E

1% commission paid on ALL sales made if company target is achieved

Must be able to work Saturday and Sunday 

Benefits:

• Company Pension
• Company Healthcare 
• Discounts on products 
• 28 days holiday per year

An exciting opportunity has arisen for a Customer Service Executive to join Darlings of Chelsea based in our Ash Vale Showroom.

Darlings of Chelsea is the home of quality, handcrafted luxury sofas, corner sofas, sofa beds and more. At Darlings we pride ourselves on the superiority and breadth of our product range, which also extends to exceptional beds and homeware. When you buy a sofa from Darlings of Chelsea, you buy from one of the most respected, trusted names in the business. Why do people come back to us time and again? Quite simply, it's down to quality; the quality of our fabric and leather sofas, along with the quality of our customer service.

To include but not limited to:

• Providing first class customer service via email, phone and sometimes snail mail
• Ensuring all communication with our customers are handled professionally and promptly
• Recording details of customer, supplier and third party stake holders comments on the systems provided, leaving clear notes
• Demonstrating strong product knowledge to ensure all customer queries are answered
• Taking ownership of the customer experience, by providing excellent service
• Achieving any key targets set
• Adhering to quality standards and ensure consistency in all interactions
• Building relationships with key stakeholders and suppliers
• Working quickly and effectively to resolve customer complaints and issues quickly and for the best resolve for customer and business
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Any other ad-hoc duties and holiday cover

Monday to Friday

Benefits:

• Hybrid working from home available 2 days per week
• Laptop provided 
• Company Pension
• Company Healthcare 
• Discounts on products 
• 25 days holiday plus bank holidays

Salary: £21,000 - £24,000

An exciting opportunity has arisen for a Sales Consultant to join Darlings of Chelsea based in our busy London store. Darlings of Chelsea is the home of quality, handcrafted luxury sofas, corner sofas, sofa beds and more. At Darlings we pride ourselves on the superiority and breadth of our product range, which also extends to exceptional beds and homeware. When you buy a sofa from Darlings of Chelsea, you buy from one of the most respected, trusted names in the business. Why do people come back to us time and again?

Quite simply, it's down to quality; the quality of our fabric and leather sofas, along with the quality of our customer service. We are a fast-paced company looking for someone with a passion for excellence and the best customer service.

To include but not limited to:

• Greet and welcome customers to the showroom
• Offer and prepare refreshments
• Deal with enquiries in store, over the phone, on chat and on emails as appropriate and assist customers in any way possible – products, fabrics, prices, delivery times, catalogues, fabric sample packs
• Ensure a high level of understanding on products and services offered by Darlings of Chelsea
• Provide a high level of customer service, promoting relevant product ranges
• Complete orders and take payments on tablet/desktop
• Raise invoices, PO and fabric POs and ensure raised in a timely fashion and approved with 100% accuracy
• Maintain the showroom ensuring presentation is to a high standard at all times – fabric displays, cushions, marketing materials etc.
• Liaise with admin and supply chain staff where needed on any updates
• Provide updates and ETAs to your customers as appropriate throughout the customer journey
• Answering phones, emails and online chat
• Raising any case with CS as and when applicable
• Chase and balances and update any delivery details with logistics providers
• Assist in other showroom activities as requested by the Showroom Manager
• Any other ad-hoc duties and holiday cover

Salary: £22k - £23k basic - £28-£30k O.T.E

1% commission paid on ALL sales made if company target is achieved

Must be able to work Saturday and Sunday 

Benefits:

• Company Pension
• Company Healthcare 
• Discounts on products 
• 28 days holiday per year

An exciting opportunity has arisen for a Customer Service Executive to join Darlings of Chelsea based in our BIrmingham Showroom.

Darlings of Chelsea is the home of quality, handcrafted luxury sofas, corner sofas, sofa beds and more. At Darlings we pride ourselves on the superiority and breadth of our product range, which also extends to exceptional beds and homeware. When you buy a sofa from Darlings of Chelsea, you buy from one of the most respected, trusted names in the business. Why do people come back to us time and again?

Quite simply, it's down to quality; the quality of our fabric and leather sofas, along with the quality of our customer service.

To include but not limited to:

• Providing first class customer service via email, phone and sometimes snail mail
• Ensuring all communication with our customers are handled professionally and promptly
• Recording details of customer, supplier and third party stake holders comments on the systems provided, leaving clear notes
• Demonstrating strong product knowledge to ensure all customer queries are answered
• Taking ownership of the customer experience, by providing excellent service
• Achieving any key targets set
• Adhering to quality standards and ensure consistency in all interactions
• Building relationships with key stakeholders and suppliers
• Working quickly and effectively to resolve customer complaints and issues quickly and for the best resolve for customer and business
• Collect and report customer feedback to ensure that best practice is recognised and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Any other ad-hoc duties and holiday cover

Monday to Friday

Benefits:

• Hybrid working from home available 2 days per week
• Laptop provided 
• Company Pension
• Company Healthcare 
• Discounts on products 
• 25 Days Holiday plus bank holidays

Salary: £20,000 - £23,000