Why Choose Darlings?
Everything we do revolves around our devotion to comfort and excellent customer service.
Award winning customer service
With a dedicated customer service team and your own account manager to take your from purchase through to delivery, our levels of care and support are second to none.
With the exception of our European ranges, the majority of our sofas are hand crafted here in the UK. We believe in the quality of fine British craftsmanship- with the added bonus of faster delivery times!
Bespoke products, tailor made for you
We know you don't want the same sofa as your neighbour- with award winning, exclusive ranges to choose from, you are guaranteed to create something as individual and unique as you!
We offer 0% finance
Nothing should take away from the excitement of finding your dream sofa. Find comfort in our interest free finance and spread the cost over 12 or 24 months. Leave your bank account sitting pretty too!
Darlings would be nothing without our exceptional team; we invest in their development so you can benefit from their expertise in leathers, fabrics, interior design and manufacture. With regular visits to our factories, they are equipped with the knowledge to answer any questions you may have.
Fall in love with your sofa at one of our 5 well located showrooms across the UK. We understand that sofa shopping can be thirsty work; we aim to make your experience as relaxed as possible with teas, coffees and refreshments available in every store. Leave your children in the kids corner and make your decisions in peace!
Punctual delivery service
Communication is key when it comes to delivery. We maintain regular contact throughout the delivery process with a phone call when your sofas is ready; a text message 24 hours before and a two hour time slot within which your sofa will arrive. Our polite, careful delivery men assemble your sofa, take away all packaging and will even recycle your old sofa for you (for more information regarding this service click here).
Award Winning After Sales Service
- Lisa Head of Customer Services
- David Customer Service Executive
- Julie Customer Service Executive
At Darlings we pride ourselves on our customer service - we’ve even won awards for it! Our aim is to make buying your dream new sofa an enjoyable experience, from the moment you visit and choose your sofa, through to placing your order and receiving your goods.
To provide our customers with peace of mind and to demonstrate our commitment to responsible retailing, Darlings of Chelsea is a registered full member of the Furniture Ombudsman/Dispute Resolution Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. We follow their Code of Practice which provides our customers with additional protection if things go wrong. To find out more about The Furniture Ombudsman and how to use their service, visit www.thefurnitureombudsman.org/www.disputeresolutionombudsman.org or telephone 0845 653 2064.
Occasionally, however, things can go wrong and for when that happens we have a dedicated Customer Services team on hand to help put things right. Lisa, David and Julie have expert knowledge of our sofas, and work alongside our supply chain and the Darlings team to ensure that we can come up with the best solution should any issues arise with your order.
Lisa, David and Julie have expert knowledge of our range, and work alongside our supply chain and the Darlings team to ensure that we can come up with the best solution should any issues arise with your order.
They will be sure to fully investigate any issues you report to us. This will usually include sending out technicians to fully examine the furniture, who will help us assess whether the particular item can be repaired or will need to be replaced.
What the Press Say
Style Finder: Pair strong shapes with touches of tradition – featuring The Culloden Chair in Harris Tweed.Grand Designs, October 2014
Stylish Ideas…neutral style with cream accessories, painted furniture and just a dash of traditional leather – featuring The Burghley Chair.Period Homes & Interiors, October 2014
Pick of the hot seats: Longing to stretch out with a good book? We bring you sofas – for any budget. Featuring The HermioneThe Times, September 2014
Darling Seat: Don’t let your chair hide away in the corner. Opt for this fabulous floral fabric ensure it takes centre stage – featuring Georgia Chair.Daily Mail, August2014