Along with providing stunning handcrafted furniture made from the highest quality fabrics and leather, the most important thing to us is our customers. At Darlings of Chelsea we pride ourselves on providing award winning customer service.
"My new sofa looks good and feels great, and the service was excellent from the detailed advice in the shop, to the 2 delivery 'heroes' that managed to squeeze it up the stairs to the 4th floor. Many thanks to the whole team at Darlings"
"Dear John and the team, Just wanted to drop you a line to say thank so much for the fantastic sofas. I'd been after some leather sofas for ages and Darlings of Chelsea came up trumps! Affordable, trendy and comfortable - exactly what I was after. Delivery was swift and painless and I have absolutely no hesitation in recommending you to all my mates."
Our Sloane and Eton ranges were chosen by Damian Bailey, winner of Wedding Photographer of the Year 2007. Damians philosophy is "Whatever you do, wherever you are, your wedding is a celebration and my photography will capture you, your family and your friends doing what they do best - having a great time!". Damian also does family photography. Check out his website at www.damianbailey.com "Darlings of chelsea provided me with a couple of fantastic sofas and an armchair for my studio. I am pretty particular about this sort of thing and the range that Darlings offer is second to none. I couldnt be happier with the furniture and with the service i received from John and his team , the personal touch counts for a lot these days. Highly recommended"
Our Belgravia sofa was chosen by Charlotte Hambling, who is Senior Marketing Manager for R and R Ice Cream. R and R are the largest volume ice cream manufacturer in Europe, making ice cream under the Nestle brand license including Fab lollies, Fruit Pastil, Skinny Cow as well as for all of the major retailers under their own brands. Thank you very much to all of the team at Darlings of Chelsea. We have recently taken delivery of a 2 seater Belgravia sofa in Hazel Brown leather. The quality of the sofa is exceptional and looks perfect in our sitting room. We were very impressed by the quality of service we received; the website was an excellent starting point for information and was very easy to navigate around, this was then followed up by a flying visit to the show room in Fulham where the staff were very attentive and able to direct me to exactly the right styles quickly, some email correspondence followed to exchange details and the order was placed. We received confirmation and in no time at all the sofa arrived. Even the delivery men were extremely friendly! Thank you for such a stress free process and for a fabulous leather sofa which we are thrilled with.
Commenting on the award in the Best Customer Focus category to Darlings of Chelsea, Andrew Areoff, Chairman of the Judges, said:
Darlings of Chelsea has set themselves apart from their competitors with superior customer service. In the extremely competitive retail industry, Darlings of Chelsea excels from the first point when a customer walks into a showroom. Many of the staff have been with the company a long time and they know the business inside out. Many have interior design qualifications as well. Home visits are made to make sure the new furniture will fit and temporary furniture is provided while customers wait for their delivery.
Due to our reputation for high quality furniture and fantastic customer service, we are often chosen to provide sofas and furnishings for large interior decorating projects, as well as film and television projects. We are also chosen by high profile busin
“I specified the Knightsbridge range by Darlings of Chelsea for Le Fournil de Pierre, a French bakery in the Harrods 102 development. We are delighted with the quality of the leather and the level of craftsmanship in both the sofa and chairs. The service was exceptional and they even managed to produce and deliver the furniture in a very quick time frame. I would not hesitate to recommend the company and product, and will most certainly be ordering again soon.”
The hotel is due to be featured in GQ magazine soon.
“Darlings of Chelsea created 14 bespoke pieces for my latest project. I am delighted with the excellent finish, attention to detail, and the company's professionalism. It was a pleasure working with their dedicated team and I would recommend them highly.”
A restaurant within a fully restored, 18th Century, Grade A listed building.
“We now have a restaurant and farm shop here. With a large emphasis on local produce and seasonal cooking in the restaurant. We have a menu that changes daily and a very wide selection of clientele. The sofa area is used by an enormous amount of people for coffee and to read the newspapers. They really have proved to be a huge success and pretty much on a daily basis people comment on how comfy they are.”
An exceptional Georgian country house set in 200 acres of private parkland in rural Yorkshire.
“Mr Darling, having visited your showroom in Fulham just last month, I was delighted to receive yesterday the 4 seater and two 3.5 seater Belgravia's in Moorland Peat I ordered. Initially you kindly sent me some samples in the post, the knowledge of your staff in the shop is excellent and the delivery guys were superb. I am most impressed with the service you have provided but best of all, the sofas look and feel of the highest quality. I will not hesitate to recommend Darlings of Chelsea to my friends and family. Thank you very much for all your help.”
The Sussex Autistic Community Trust was searching for a specific range of furniture for its social enterprise project, Café des Arts, in Robertson Street, Hastings. The Director, Jean Rose was clear that any furniture within the café was to be high-end, u
“We are so pleased with the chairs; they look great, are incredibly comfortable and are the first seats taken in the café by customers. They’ve also helped us to achieve the atmosphere and ambience that we were aiming for, which is assisting the café to stand out amongst its competitors. We have no hesitation in recommending Darlings of Chelsea.”
Our Chelsea range was chosen by Mark Cullum, pub manager of The Parson Woodforde, a fantastic freehouse and restaurant just outside Norwich.
“Fantastic sofa's....when pub no 2 gets the go ahead I'll be buying some more from you...thanks for your help with this bit of the project.”
“My job involves writing about television for The Daily Telegraph, frequently from home, so I put a considerable effort into finding the right sofa for my flat. I was surprised, as I visited showroom after showroom and trawled the internet, how difficult it was to find stylish, well-made furniture at a reasonable price. Until, that is, a friend recommended Darlings of Chelsea. I visited two of their showrooms, in Finchley and Fulham, and on both occasions was impressed by the helpful efficiency of the staff and the variety and quality of the furniture on show. Once I'd chosen the sofa I wanted, a Morellia Corner Sofa, the rest of the process - choosing fabrics, ordering and arranging delivery - was as slick and straightforward as the Darlings website. The sofa itself is fantastic; not a single person has walked into my flat since its arrival without cooing in admiration and asking me where I got it. In short, buying furniture from Darlings of Chelsea was an unqualified success; I would recommend them to anyone.”
5 times Winner of Jump Jockey of the Year and 4 time winner of the King George VI - A very successful jockey! We supplied furniture to his home in London.
Serial entrepreneur and founder of the Stelios Philanthropic Foundation – supporting Education, Entrepreneurship and Environment. We supplied furniture to his home in Monaco.
“Sprucing up a penthouse apartment in Chelsea Harbour on a budget is not the easiest of tasks, so when I came across gorgeous Italian sofas in Darlings Fulham branch for a fraction of the price to the ones in Chelsea I was delighted. Having searched for the perfect sofa for several months, I was torn between several at Darlings! Friendly help and guidance was given in abundance which helped me make a decision to purchase the Salvatore corner sofa. I am extremely pleased with the level of service and delivery times that Darlings provided. The sofa is made to a very high standard, extremely comfortable and perfect for the space it fills. I receive compliments from my house guests regularly and I would not hesitate to recommend Darlings to anyone! Thanks Darlings!”
“I wanted to write and thank the team at Darlings of Chelsea for the 4 seater and 2 Sloane chairs I ordered recently. The leather options you showed me in the Fulham store left me spoilt for choice, I eventually decided upon the Moorland Peat. I am absolutely delighted with the chairs and sofa they look great and the quality of the leather is immediately apparent. Friends have all asked where i got them from. I wouldn't be surprised if you received orders from some of them in the near future. In particular I wish to thank Maya for her help and advice. Good luck for the future.”
“Fantastic furniture company with a high quality product and first class customer service. Shopping online via Darlings of Chelsea website makes the whole task a lot easier and helps answer many of the questions prior to making final choices. Highly recommended, one of the best suppliers I’ve ever had the pleasure of working with and we use them often.”
“Just wanted to say how delighted myself and my client are with the high arm Brompton chair we ordered - it looks fantastic and I love the Moorland Peat leather! Your staff were extremely helpful and knowledgeable on all the products and for that reason I would not hesitate to recommend Darlings of Chelsea. I very much look forward to working with you again in the near future.”
A place with a long standing reputation for elegance and splendour.
“Darlings of Chelsea, Thanks for the lovely Cow Hide Rug, it looks amazing and the quality is second to none. I have been looking for the right one for ages and this one is perfect. I will definitely be recommending Darlings of Chelsea to anyone looking for home furnishings. Thought your shop had a great choice of furniture to choose from, and the staff were excellent. Thanks once again.”
“There are currently many suppliers of sofas, but few that offer the range and flexibility of Darlings of Chelsea. The choice of styles, colour and exceptional size options allow for perfectly proportioned pieces for the modestly sized room as well as the more spacious. This versatility, quality and friendly, well informed customer service, sets a level that other suppliers should aspire to. I shall certainly be recommending that my clients use Darlings for their seating requirements.”
“We wanted to thank you, and 'Darlings of Chelsea', very very much for your tremendous support and generosity for the fundraising event we held on New Year's Eve 2009 in aid of Beating Bowel Cancer. All of the fabulous prizes donated were incredibly popular in both our raffle and auction. Enabling us to not only have a hugely fun night of partying but also raise £8,000. We are so grateful. Many many thanks with much appreciation and a very happy new year to you all.” - Anna Bailey
“Hi Maya Just wanted to say thank you for the service we received from yourselves. Our sofas arrived last week and look perfect. Very happy customers.”
But we don’t just want to let awards, business leaders and charities do the talking for us. Our lovely customers are often so happy with us that they write to us personally to say thanks. See what they have to say about us:
“Hi Andrew, Thank you for your time & help on Sunday. Janelle & I are really pleased with our purchases & are looking forward to having them in our house. Again thank you for your help, Kind regards Peter & Janelle”
“I visited your new Greenwich showroom before Xmas and was very impressed with the style and selection on offer. Your staff are very knowledgeable and I was so pleased to find out that I could have my corner sofa made bespoke to fit the space I had available. I plan on buying more from you guys for my place in France. Well done and thank you, one very satisfied customer in South East London.”
“Everything from start to finish was a breath of fresh air. First class website, excellent staff and speedy delivery. But it’s the standard of the furniture that stands out for me - superb. Good luck for the future, I'm sure you will continue to grow if you keep this up.”
“Having only ordered our sofas with you 3 weeks previous to our move in date, my wife and I were absolutely delighted to be taking delivery the day after we moved in to our new house. You said it may be possible to get them there in time, but I had my doubts. Well done and thank you for proving me wrong!”
“I just had to write to thank you and commend you for a very smooth, affordable purchase. My then fiancée and I had spotted a dream sofa, love chair and ottoman for sale in a well-known department store on Oxford Street. We thought the furniture was fantastic and would suit our new home perfectly; however the price tag was a little out of our budget. Fortunately we stumbled across Darlings of Chelsea, who had exactly the same range but at a much lower cost. We ordered our furniture, which arrived - as planned - just after we returned from honeymoon. Testing out the new furniture took away the depression of coming back home. So thanks to you John, and your team, for the fantastic quality of the furniture, affordable prices and excellent friendly service. Very impressed and I will have no hesitation in recommending you to our friends and family.”
Following a three year search for a sofa that my partner and I could agree on, we embarked on a trip to the furniture show at Earls Court earlier this year. We came across Darlings of Chelsea and found their range superb and for once found ourselves spoilt for choice. We found the staff helpful, professional and extremely knowledgeable on their products. Initially we were somewhat dubious about their promise of a delivery time of five to seven weeks as we had heard several horror stories from friends about having to wait up to six months, in the worst case, until they received their furniture from other companies. True to their word, the sofas were delivered in five weeks and the whole process was painless from beginning to end. We are incredibly happy with our new sofas and the quality is second to none especially considering the very reasonable purchase price. I will have no reservations in recommending Darlings to friends, family and clients in the future, it is rare to find such a quality company in what seems to be a market saturated with furniture providers. Many thanks again to all the staff at Darlings for ending my three year quest!”
“When looking to purchase my first leather sofa you would have thought that I would have been spoilt for choice, however the mass market providers offer limited choice, a long wait for the sofa to be delivered, limited styles and not the option to see all of the leathers available. I was recommended Darlings of Chelsea by a friend and I wasn’t disappointed when I visited the store which is a short walk from Putney Bridge station. The sales staff really listened to what sort of sofa I wanted and gave me a lot of advice, I ended up with a 3 seater Sloane sofa in forest brown; It is ultra-comfy and the leather is super soft. I will now be recommending them now too.”
“Having put up with my rather cheap and nasty sofa for the past 4 years, I'm absolutely delighted with my new purchase from Darlings. It's classy, comfortable and looks fabulous! The customer service at the Fulham store was superb and I spent quite some time trying out different sofas and chairs, and matching fabrics to the rest of my interiors. Being able to get a specified delivery slot was a bonus and overall the whole experience was a breeze. Thanks very much to all at Darlings of Chelsea.”
“I just wanted to say thank you for the delivery of the chaise longue. It looks fantastic and we are very happy with the colours!! Have a great summer.”
“The sofa is really comfortable both in the upright position or when moved forward to recline. A very big thank you for attention and help in finding the right materials. I'm sure you will agree it looks great.”
“After finding the ''Black Two Seater Leather Sofa'' online I contacted Darlings of Chelsea for more details. The whole process was quite pleasant with direct phone numbers and returned calls always available. Despite the heavy snow the sofa was delivered on time and is a delight to behold. Although I bought it unseen, arrangements were put in place should it prove unsatisfactory. The sofa is of the best quality and I will certainly do business with Darlings again. Many thanks.”
“Hey Maya, It was pretty close, but it looks great, so thanks for the great service and the great sofa. The delivery guys were really good as well and I may be in touch regarding the coffee table etc.”
“John, The sofa has arrived this morning; all perfect. The delivery people were absolutely impeccable professionals. Out sofa is absolutely fantastic! We are very happy with it and with all the service provided by you and your colleagues. Thank you very much again for all your assistance with this. We will surely keep Darlings in mind for the future. All the best.”
“Dear Maya Just to let you know everything went well with the delivery, and the delivery guy could not have been any more helpful. Thank you for the prompt delivery. Regards.”
“Dear Maya, Indeed the delivery arrived as promised yesterday. As to the furniture well ... they are stunning especially my high back tub chair in blue leather! Thanks for the vouchers and the quick turn around of our order which was ordered last Tuesday. Best Wishes.”
“Hi Dorota, Thanks very much. You organised a courier to help us getting our furniture here before the weekend. It arrived on Friday and were every so pleased with the excellent customer service you provided, thank you. We love our new furniture!!! Kind Regards.”
“Hi Maya, Yes all is fine thank you. The guys that delivered were great, took care not to knock the walls and took all the packaging away. I'm very pleased with the settee and ottoman, all fits in very well. Thanks for the vouchers. Kind regards.”
“Thanks Maya. All has gone very well and we love the sofa. Is a sample of the leather coming? Anxious to have one....Regards, Lois”
“Hi Maya, Deliver was fine, slight scare with the sofa being too large to fit through the door but we managed to squeeze it through luckily. Furniture is fantastic, very stylish, colour is just what we were looking for. My wife and I are really happy with the sofas. Thanks for the great service, I would recommend you get this model in into the showroom if you haven’t already done so. Kind regards.”
“Thanks for the info on caring for the leather… Many thanks again for a great service from start to finish, and also a great product. The sofa was delivered to the room in record time, and since there has exceeded expectation on both style and comfort. I would be more than happy to recommend Darlings of Chelsea, and wish you all the best in the future. Many thanks.”
“Dorota, I'm absolutely delighted!!! First sofa I've bought "blind" by that I mean not sitting in it. The style looks great in my new apartment and I've complimented it with a Barcelona chair and ottoman looks great. I'd like to thank you for your help I originally placed the order in December and put it on hold for my completion date and it arrived when I wanted it everything went like clockwork. I really can't thank you personally enough, your customer service has been brilliant. Have a great Easter and wedding bank holiday I would highly recommend "Darlings" to anyone and you've certainly been one. Best Regards.”
“Everything was delivered perfectly. Huge thank you for being more than helpful. If you would like a proper quote as a reference, I would be honoured to give one. Thank you once again. The room looks complete now. Charlie.”
“Dear Dorota, Thanks for your email. All went fine with the delivery. Your transport company were great with communication and the delivery guys did a really good job. We are delighted with the furniture. It’s a great design and very comfortable. Thanks for all of your help and communication along the way. We will recommend Darlings to our friends. Regards.”
“Hi Maya, Yes - everything went fine and we're totally delighted with the 4-seater sofa and chair. We may come back for an additional 2 seater sofa later in the year. Best.”
“Hi Maya Thanks for the query - it's good to have follow-up. Excellent delivery service and crew and your organisation of a speedy arrival following our visit to your store was really appreciated.”
“Maya, all arrived safely and we are 100% happy with them. Thank you and regards.”
“Hi Maya, Delivery went well.... I love it! ... I am delighted with it and it's so comfortable, never leaving the house again! …Thanks for your help.”
“Hi Dorota, Thank you for your enquiry. We were very pleased at how quickly the furniture arrived. The delivery men were fantastic. They were courteous, helpful and careful at every step of the way. (If possible, I would be grateful if you could pass our comments onto them.) We are delighted with the corner suite. It arrived in immaculate condition and looks great in its new home. Several friends have commented on the quality as they have not been able to find anything of that standard in general sofa stores. We did search long and hard to find you – and, as a result, were rewarded with exactly what we were looking for!”
“Hi Maya Thanks for your message. The delivery went smoothly and the couriers were very obliging. The sofa bed is great, so we're very happy overall. Cheers.”
“Hi Maya, Thanks for your email. Speed, service and everything else brilliant… Thanks.”
“Hello Dorota, Yes, delivery went very smoothly and we are very happy with our new sofa bed. It is an excellent match for our existing sofas. Thank you for the very speedy build and delivery time! Best regards.”
“Dear Dorota, Thank you for getting in touch. The delivery men were brilliant last Friday. They turned up at 9am on the dot and were extremely professional in every respect – but then professionalism has been evident throughout our dealings with you. Thank you for showing that good service and reliability still exist! We are still getting used to our new sofas. After living with the well-worn and battered old ones for so long they seem very new and shiny. But we are very happy with them and they are definitely beginning to look as though they belong here. Kind regards.”
“Hi Dorota, We are thrilled with the Chesterfield -absolutely gorgeous and wonderful quality! The neighbours are very impressed with the Harrods delivery van too! Many thanks for speeding up the order -your help has been very much appreciated.”
“Hi, All delivered fine yesterday, thank you. It fits into the space as expected but looks much larger than we imagined. This is not a complaint, just an observation, please be assured we are very pleased. We made absolutely the right choice for the covering. Many thanks for all your help. Best regards.”
“Guy has been this morning as arranged. Very pleased, thank you. Your levels of service as a company are excellent. Cheers.”
“Hi Maya, We loved the furniture. It looks really good. Thanks for an excellent service.”
“All is well and we are enjoying the sofa. Thank you for your most excellent customer service throughout this purchase. You have all been a joy to deal with and I would recommend you to others without compunction. Thanks again. Roger Harding”
Hi Maya, last weekend we took it out of the package. I will say it is beautiful. The leather is good quality and the making of the sofa is very solid. It is like we want to have it. Thank you very much for your help and the easy and smooth completion. I wish you a good Christmas time and a happy and successful new year. Kind Regards.”
“Hi Maya, Many thanks for the email, and forgive me as I also meant to email you to say thanks! Chairs are great and we are really pleased with them - the guys who delivered were very good. Thank you so much for the attention you gave the order. We will certainly recommend Darlings of Chelsea to friends and family, and be back in touch when we need more furniture pieces. We are already thinking we may need another of the pink chairs next year… Will keep you posted! In the meantime I wish you a really happy end to 2010.”
